Frequently Asked Question

Q: I would like to join your program as students, what do I have to do?
A: First, we would like to thanks for your interesting in our program. We can assure you that you will have a great time in our program. You need to send
us resume. Then we will see if we have suitable positions available for you. Then you will need to conduct interview with us either in your home country
(job fair) or over the phone which we will call to your phone. If you pass our interview, we will tell you right away. If you conduct interview in job fair, you will
need to contact our local representative for the next process. If you conduct interview over the phone, you will need to wire transfer us money at the
amount of US$ 150 (US$ 50 refundable in case of visa denied and submit proof of denied with in 5 business day only) to secure your job placement,
once we receive your payment confirmation, we will send you job offer with our representative signature to you via e-mail. Then you sign and send it back
to us within 2 weeks to secure your placement. If there is any situation you can’t make it in 2 weeks, you have to inform us in writing otherwise we will
assume that you cancel your placement with no refund.

Q: What if I do not get a US visa, will I get any refund?
A: If you are applying in our program through the local representative, you will have to contact them for refund policy. If you conduct interview over the
phone and find your own J1 sponsor, you will need to scan the proof of denied from the US embassy within 5 days after your visa denied, then we will
refund you US$ 50 no later than 30 days.

Q: By the time I apply your program, I may not know exactly when I will finish my final exam, what do I have to do? Can I specific my program date to
you at least 2 weeks If I arrive later than I stated in my job offer, will I still have job when I arrive?
A: Good question. We do completely understand your situation. However, we also have to inform your worksite about your available working period. So by
the time you apply for the program, you will need to inform us your available period. Then if there must be any change, you will need to inform us in writing
immediately but must be at least 1 month before your arrival date. Then we will discuss your situation. Although we have to right to cancel your job
confirmation due to late arrival, if you inform us less than 1 month to your arrival date, we usually do out best to assist you either to ask worksite to agree
with your late arrival or find another placement for you.

Q: How do I get to the housing on my first day arrival? If my flight arrives at middle of the night or early morning, what do I have to do?
A: There are only two arrival procedures. All fees must be paid in full 30 days before arrival. You can transfer in the same time (45 days) as housing
deposit if you want. So you don’t have to pay wire transfer fees many times.

Option 1: $30 - You DO arrive on Mon - Fri between 10am - 4pm exclude holidays AND you DO inform us your arrival information (Date, time, airline,
departure airport, destination airport (HNL)) 30 days before your arrival date.

Option 2: $50 - If you DO NOT arrive on Mon - Fri between 10am - 4pm or arrive during holidays or you DO NOT inform us your arrival information (Date,
time, airline, departure airport, destination airport (HNL)) 30 days before your arrival date.

We will confirm your pick up arrangement in writing via e-mail after we receive your arrival information and this fees already been paid in full. In order to
avoid all additional cost, you must inform us your arrival information at least 30 days before you arrive and schedule your arrival time from 10am to 4pm
Mon - Fri exclude holidays then your airport pick up cost will be only $30 per person.

Once we pick you up from the airport, you may or may not have to spend few days in the hostel before we assign your permanent housing. There will be a
charge $20 - $30 per person per night depending on availability. Once your housing is ready, our representative will pick you up from hostel and take you
directly to your housing at no charge. Upon arrival, we recommend you to take enough rest. Then we will assist you to apply for social security number
and begin work within the next couple days after you move to your permanent housing.

Here is the hostel website information. Please visit  http://www.waikikibeachsidehostel.com/ for more information. This hotel is located only 1 block from
Waikiki Beach, the most popular beach in Honolulu. For more information about Waikiki beach, please ask reception of the hostel upon your arrival.

IMPORTANT: If you arrive at Honolulu International Airport without our pick up, your housing and job placement will be automatically CANCELLED, without
any refund unless you receive permission in writing from IH Services, LLC. Any further question, please write us an e-mail to info@ihservicesllc.com

If you arrive in Honolulu International Airport without our pick up, your housing and job placement will be cancel on automatic basis.

Q: How do I get a Social Security number?
A: The best and fastest way to get your SSN and card is, you will need to register in your SEVIS system with your visa sponsor organization within 3 days
after you arrive in the US. Then you need to call to your sponsor organization and make sure they activate your visa status. Then you must wait for 10 days
or may be less to be able to apply for Social Security Card. 10 days or less after you confirm SEVIS registration with your visa sponsor, we will assist you
to get your number and card at no cost.

Q: Do I need local ID card?
A: It’s not necessary for the program. However, if you can apply for one, it will be very helpful document for you.

Q: I am student. Do I need to open bank account? If yes, then how?
A: You do not need to open bank account for the program because we will pay you by check every 2 weeks. Also if you open your bank account less than
9 months, the bank will charge you closing account fees from US$ 25 to 50 and each bank will not be the same amount. However, open the bank
account will be the safest and the most convenient for you.

Q: Do I need to pay housing deposit in advance? If yes, how much?
A: Yes if you are going to live in apartment style accommodation, you will be required to pay security deposit and the amount usually will be specific on
your job information. Conditions of return of this deposit will be specified before beginning of the rent.

Q: If I stay in housing for 75 days, do I have to pay for monthly rent in full?
A: Every property has different rules. Most housing you will pay rent for actually stay. Some housing you will have to pay full month. It’s depends on which
property you will be staying. You will know exact details before of the day you move into property.

Q: Is housing deposit refundable?
A: Yes, it is refundable. However, some property may not refund in full due to the conditions of each property. Some may require cleaning fees, admin
fees and etc. Please ask your refund policy from landlord before you move in to the property.

Q: If I don’t like job, what should I do? Can I quit?
A: This is absolutely worst-case scenario and we believe it will not happen and it never happen with us in the past, but according to the contract, you will
have to pay a penalty for early termination fees US$ 1,000 and we will immediate notify your visa sponsor. Visa sponsor may terminate your visa status at
anytime. The best solution is, consult us immediately and let us know your reason. We will try to find you another job. However, this is not guarantee.
Mostly, we can find you some other job. If we can’t find anything else for you, you program period will be end and you have to go back to your home
country immediately.

Q: I am student, what if I get fired from my job because of my fault?
A: This is another case we wish it will not happen with you. However, if it’s happen, IH Services representative will carefully review the situation, and in
many cases we will give you another job.

Q: Will I sign the contract with IHS after my arriving?
A: Yes, before you start the job you will sign the job offer which specific your name and IH Services representative signature on it.  We send you via e-
mail. You print it out, sign, scan and send it back to us via e-mail. Job offer will regulate our relationships regarding your job placement, working hours,
wage, possible performance bonus, and other terms and conditions.

Q: Do you have minimum hours guaranteed per week?
A: We guaranteed average hours per week at 32. However, we usually provide at least 40 hours per week. If you would like to work second job, please let
IHServices representative know and we will assist you to find second job.

Q: When can I expect to receive my salary?
A: We will pay you by check stated in your first and last name or we will assist you to open the bank account with ATM card or VISA check card and direct
deposit your salary to your account. Usually, the first paycheck you will receive after 3 weeks of your arrival. Then the paycheck will be issue. All
information shall specific in your job offer.

Q: Do you have any idea how much I will spend on my living per week?
A: Usually (not taking consideration of the cost of the accommodation.) you will spend from 25 to 50 dollars per week, or even more, depending on your
lifestyle.

Q: Can I choose my own place of living other than that offered to me by IHS?
A: Yes, you can do it, but if you are already living in a company apartment, you have to let us know about your intentions One Month prior to moving out.
Please read carefully our apartments regulations.

Q: What is different between us and local employees? Why do they get paid more?
A: All businesses hire "seasonal" (temporary) staff and regular (permanent) staff. Regular (permanent) staff is generally paid more and receive more
benefits because they have additional value to the company as long-term employees. Their knowledge of the job and English (usually!) is better, they do
not need to be trained each year like seasonal staff, they have family responsibilities, they pay more taxes, they have higher housing and insurance
costs, and they have made a career commitment to the company for further development.

Q: Who is my employer? IH Services or worksite?
A: IH Services is a staffing, or employment contract company which provide complete Human Resource process. As a service to our hotels, we provide
legal documentation, staff payroll, accounting, liability and Workers Compensation Insurance, logistical support and coordination in filling the jobs that
they have. All employers pay us for these services through a fee that is paid to us for each hour that each employee works. We work with a number of
agencies to recruit and provide us with legal J-1 Work and Travel and Internship candidates to fill our jobs. So the answer is IH Services is your employer.

Q: What happens if I quit my IH Services job so that I can work at another company?
A: As your legal DS-2019 Employment Sponsor, we have invested substantial time and effort to travel to your country, arrange your job, arrange your
housing, handle your paperwork, coordinate your arrival, provide job training support and have made a commitment to you 5 months prior to your arrival
that we would keep a job open and ready for you when you arrive. In exchange, you have agreed to honor the terms of your Job Agreement, and to work for
us for the length of time you indicated on your Job Agreement. We know that you expect us to fulfill our part of the Job Agreement and we intend to honor
our commitments to you. Please understand that we expect our J-1 employees will also honor their commitments to us. To be fair to all our Work and
Travel Program employees, we are not able to make exceptions to the terms outlined in our Job Agreements.

It is not unusual for you to sometimes receive offers of "lower cost" housing or "higher paying" jobs while they are in the U.S. It has been our experience
that there are usually details in these opportunities that are not disclosed to you. We have had many students contact us after leaving to request their
original job and housing back after they learn later that their decision was an error. Almost every season, we hear students talk about "$10 per hour" job
offers. They later find out that the housing conditions are not acceptable or there are additional costs not disclosed (such as utilities, furniture, deposits,
etc). Often, the person making the offer was not being truthful or honor intentions, and the student had trouble getting paid for all or part of the hours they
worked. If the Sponsoring Agency determines that the student violated the terms of their J-1 visa by leaving their approved employer, their visa and their
legal right to stay and work in the U.S. can be cancelled. Before making any decision, we would just ask you to consider the consequences, and to
understand that if the employer has not obtained J-1 workers through advance approval by any agency, then there is probably more information that you
need to know.

We had over 8 years of experiences relate with this Work and Travel Program for over 8 years. We worked with over thousands students, hundreds of
employers and secured plenty of housing for our participants. You do not need to worry about getting paid for every hour you work, getting paid the correct
overtime rate, getting paid on-time, and getting paid at least US$1.00 bonus payment and may up to US$ 2.00 that you are due by completing the terms
of your Job Agreement with us. In addition, we will always make sure that housing is provided at a reasonable cost to you, and will guarantee that the
maximum number of students sharing a room will be four. So there is nothing to worry about participating in our program.

Q: Can I make lots of money from this program?
A: Our Cultural Exchange Work and Travel or Training Program is designed to give you the opportunity to earn enough money to cover all of your agency
fees, your flight costs, and to provide you with additional money to take home with you at the end of the Program. Most of our participants will make
average gross amount at US$4,000. It will be varies from US$ 2,500 to US$ 8,000. Few of them make reach almost US$ 10,000 depending on many
factors. The amount you save to take home may be more or less, depending on how many actual hours you work, how much money you are spending
while here and how much Bonus you earn based on your job performance and etc. Most participants in this Program discover that their managers
provide more hours to IH Services employees who do the best job and have the most positive, friendly and cooperative attitude. Students, who
understand this and frequently speak to their managers asking for additional tasks, will be most likely to work additional or overtime hours. We have
found that our employees who earn less are those who rarely smile, do not seem to appreciate their job, do not always show up for work on-time, and do
not complete their job tasks in a correct or timely manner.

Q: I do join Work and Travel program last year and I was really enjoy it, can I return to the U.S. to work with IH Services again in the future?
A: Yes, we always love to have returnees. Work and Travel program is only designed for university students. If  you have student status, yes you can come
back. However, there are some minor conditions which you may have to check with the US embassy in your country before participate such as your
GPA,any update restriction and etc. You have the right to apply with our program but we prefer to have students who fulfilled the terms of your Job
Agreement and your J-1 visa during your previous visit. Upon completion of your Program, we will provide you with a Certificate which you can use to
either return to work for us at the same or different hotel, or to use as a reference to work for another U.S. company in another location. We also provides
a 12-18 months Internship Training Program for graduated students in the Hospitality, Financing, Marketing, Business Management, Accounting, Food
and Beverage and Culinary fields. Training program requires a higher level of participants. They must have higher responsibility, level of English and etc.  
Also your compensation will be higher than the temporary Work and Travel jobs.  We also have special opportunities to work direct for IH Services which
will be only offer to our best Work and Travel participants. Do your best while you are in the program and we will offer this positions when you finish your
program.

Q: Any suggestion you have for us?
A: Yes. Please read information below carefully.

TRAVEL ARRANGEMENTS

In most cases, your J-1 Agency in your country will assist and coordinate the necessary flight and travel arrangements you will need to arrive at your job
site on-time.  Be aware that you must arrive there within 5 days of the "Job Start Date" indicated on your Job Agreement or your job may be cancelled.

All participants that are hired by IH Services. will receive an email approximately 30-45 days after the interview that will provide the specific travel
information you need. That email will include important telephone numbers that you need to keep with you so that you can contact us after your arrival if
you have any questions or problems.   If you do not receive that email within 45 days after you are hired by us, please contact us immediately so that we
can verify your email address, and re-send the information to you if necessary. However, all information should be specific on your job offer. If there is any
missing information you would like to know, please write us an e-mail to info@ihservicesllc.com and we will try our best to respond you as soon as we
can.

Travel Tips:
Check your flight schedule and advise your travel agency that you DO NOT want to arrive late at night or on a Holiday (such as Christmas, New Years,
Thanksgiving, Easter, Etc).  Also avoid arriving on the weekends (Saturday or Sunday), since those are busy travel days and busy days for Hotels.  Most of
our staff are off work and may not be available immediately  to help if you need special assistance on the weekends.

Try to schedule your arrival a few days before you are scheduled to start your job, so that you can allow for any travel delays.  This additional time will also
give you a chance to explore the area around your job location, and to learn about the bus schedules, local things to do and to meet your roommates and
managers before you actually start working.

We recommend that you limit your packing to one suitcase and one other "carry-on" bag.  If you need additional clothes or other items after arrival, you
can buy them inexpensively at local stores.

Many students have difficulty adjusting to the food available in the U.S.  To help with this adjustment, you might want to pack a small amount of food from
home that you like.  

IMPORTANT:
For most participants, the trip from your home country to your job site in the U.S. will be a long one.  In addition to your travel time, there can be long waits
at airports and bus stations until you finally reach your job site destination.  

Be sure to pack your toothbrush, deodorant, comb/brush, etc in an easily accessible location in your suitcase so that you can "clean up" before arriving at
your housing and job location.  Often, participants meet their manager when they first arrive, since some of our housing is located on-site at the hotel
where you will be working.  In the past, we have had managers who complained that participants arrived at the Front Desk of their hotel with inappropriate
clothing, or "smelled bad" from too many hours since they last had a shower or bath.  

Please take a moment to visit the restroom in the airplane or at your arrival airport to "clean up" prior to proceeding to your housing/job location.  In the
U.S., it is often considered "offensive" if you do not use deodorant, so we highly recommend that you purchase that and use it before arrival.  

Those steps will allow you to make a good "first impression" on your manager, which is important in being scheduled for the maximum amount of work
hours during your program.